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Video not playing after the ads

I select the video and ad starts to play but the video is not playing after waiting some time.
Tried it again but same no response.

3 Community Answers


0 rated :

Example URL?


JW Player Support Agent  
0 rated :


My name is Randy and I am from the JW Player Support team. We can try to help you with this but as mentioned previously a link would help tremendously.


Randy Le’Moine, Web Support Engineer, JW Player


0 rated :

Here's an example URL:

An ad precedes the film, with another scheduled at around 8 minutes in. After that ad plays, the first frame of the subsequent portion of the video is displayed with the animated "loading" circle, but the application locks up.

Windows 8.1, current on all updates, same results using Firefox, IE 11, and Opera.

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