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Player problem during live streaming

Hi Support

I just paid for premium package, and found everything great except for the following:

Normally the player will keep loading the live streaming video even the video signal is not good until the video resume
However I found that this version of JWplayer it will just pop an error message and stopped (see attached image); User need to refresh the browser and load again the video
I think it is not good approach, people accept the video is buffering but can not accept the video is stopped and need manually resume the video

Can this be fixed?
Previous version of JW player and other player won’t have this problem.

Here is the embedded code :

<script type="text/javascript" src="omplayer/jwplayer.js"></script>

<div id="my-video"></div>
<script type="text/javascript">
file: "",
image: '',
title: 'Studio One Live Streaming Service',
width: "854",
height: "480",
aspectratio: '16:9',
skin: 'bekle',
primary: "flash",
autostart: true,
androidhls: true

1 Community Answers


JW Player Support Agent  
0 rated :


Thank you for the information. I tried embedding your HLS stream on my end and received an error. Can you potentially make sure the files are accessible so we can try the setup on our end?

Thank you,

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