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Infrequent Errors for Player Configuration

I have several videos embedded in a page. I noticed they are now often displaying the following error:

Error loading player:
Could not load player configuration

This error is not consistent, as after a page refresh, some videos load, while others will error. What is the deal? Any thoughts?


2 Community Answers


0 rated :

Without a link to your site, it's impossible to guess.


JW Player Support Agent  
0 rated :


Thank you for contacting the JW Player support team. The following documentation may provide useful information as well: .

Error loading player: Could not load player configuration
A generic error that appears when JW Player fails to set up correctly. This can be related to a javascript problem, timing issue with code, missing parameters or configuration options.


Randy Le’Moine, Web Support Engineer, JW Player

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