Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Infrequent Errors for Player Configuration

I have several videos embedded in a page. I noticed they are now often displaying the following error:

Error loading player:
Could not load player configuration


This error is not consistent, as after a page refresh, some videos load, while others will error. What is the deal? Any thoughts?

Thanks!

2 Community Answers

Up Down

MisterNeutron

User  
0 rated :

Without a link to your site, it's impossible to guess.

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello,

Thank you for contacting the JW Player support team. The following documentation may provide useful information as well: http://support.jwplayer.com/customer/portal/articles/1403682 .

Error loading player: Could not load player configuration
A generic error that appears when JW Player fails to set up correctly. This can be related to a javascript problem, timing issue with code, missing parameters or configuration options.

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

This question has received the maximum number of answers.