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How to export more than a days worth of analytics?

It seems our dataset is making the server hit a timeout generating the csv. Is there anyway to get lets say a months worth of analytics?
Right now 1 day at a time doesn't make it easy to analyze. Default setting is a week and that times out.
Any thoughts or suggestions most welcome.

1 Community Answers


JW Player Support Agent  
0 rated :


Thank you for contacting the JW Player support team. We do have a limit on the amount of data that can be pulled at one time. Can you potentially provide your login information to so that we can further assist?


Randy Le’Moine, Web Support Engineer, JW Player

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