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Can't find hosted player license and download link in the Dashboard

Hi there.

In the past I could access two Dashboards: one for JW Player and other for JW Platform.

Now, every time that i log in I'm redirected to JW Player Dashboard and I cant acesso the JW Player Dashboard.

How can I access the JW Player dashboard to have my self hosted player download link and license?

Guilherme Vieira

3 Community Answers


0 rated :

What happens if you login, then go here:


JW Player Support Agent  
1 rated :

You probably have the exact same e-mail address for both accounts. If yes, then we will need to assign a new e-mail address to your JW Platform account. Please e-mail us directly at regarding this so you do not have to post your e-mail addresses in the forum.


0 rated :

MisterNeutron: I'm redirected to JW Platform dashboard.

Todd: Thanks. I will send you the e-mail address.


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