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JW6 does not show video duration and can't skip forward


this problem had been discussed earlier (http://support.jwplayer.com/customer/portal/questions/7995017-jw6-does-not-show-video-duration-and-can-t-skip-forward ), but the solution did not apply to our situation.

The problem shows up in IE only.

Testpage: https://www.goethe.de/de/spr/ueb/daa/all/br0/br1.html

We use loadbalancing. Clips are mp3 here and downloaded progressively

Setup is very basic here:

jwplayer('mediaspace-20552359').setup({
'file': '//www.goethe.de/resources/files/mp31/raten_2.mp3',
'controlbar': 'bottom',
'width': '100%',
'height': '24'
});


Any ideas how we can avoid this problem?

1 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello,

I would like to send you a code sample of your mp3 files that are working on my page with a basic jwplayer setup block. Can you potentially send me an email to support@jwplayer.com so I can provide you the link in private?

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

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