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Some ads freeze with a black background and a play button


My player is embedded on certain websites.
It is provided a different ads tag for each different website.

Most websites get a tag from the same provider, but this one website, doesn't.
The player loads an ad, acts up like it's gonna play it, but then freezes with a black background and a play button.

In the console I get this error:
Error handling "COMPLETE" event listener [0]: Error: Error: An invalid exception was thrown.
function() C(encodeURIComponent, d) > i.vloader {version: "6.12.4956", type: "COMPLETE"}

I don't understand how to debug this or solve this error. Any clues ?

1 Community Answers


JW Player Support Agent  
0 rated :


Thank you for contacting the JW Player support team. Can you please provide the link to your page where you receive the error message?


Randy Le’Moine, Web Support Engineer, JW Player

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