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JW Player logo does not disappear in frontend


Hello,

JW player logo is still visible in the frontend of my website.

I have set the JW Player plugin in WordPress as premium and inserted my self hosted license key.
In the backend the logo is not visible.

What can be the problem?

Thanks!

1 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello,

Thank you for contacting the JW Player support team. Can you potentially provide me with your log in details at: support@jwplayer.com to ensure you are using the right key? Also, updating the Plugin to the latest release may prove some results as well.

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

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