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Seeking problem on Chrome and Firefox

Hi, some of my videos can't seek forward or backward. For instance when you start playing and when you want to go to min 2:00, you can't go back or forward. Video starts from the beginning again or sometimes jwplayer says file couldn't be played. By the way IE 11 works fine.

I tried to move metadata to the beginning of file but still same. Even if I use this tool (http://rndware.info/products/metadata-mover.html) then video is becoming completely broken. (jwplayer says file couldn't be played)
Here is the example of the video: http://tv.cozumpark.com/video/744/SharePoint-Server-2013-ile-App-Model

I mentioned my problem before in this post. But Andrew told me to re-encode the video. How can I re-encode it?
http://support.jwplayer.com/customer/portal/questions/11508027-file-couldn-t-be-played-mp4-

5 Community Answers

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Randy

JW Player Support Agent  
1 rated :

Hello,

Thank you for contacting the JW Player support team. I looked into this setup but I do not think this is a JW Player issue so to speak. If you copy the link URL and past it directly into the browser the issue persists, which leads me to believe it may be an encoding issue.

http://tv.cozumpark.com//video/sharepoint-online-app-development___(94458287).mp4

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

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avcikadir

User  
0 rated :

Ok, but media info of the file seems fine. Can you check informations or can you redirect me to someone who can check codec details are fine?
http://pastebin.com/cAtZqmBq

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Randy

JW Player Support Agent  
0 rated :

Hello,

A great source of troubleshooting your video may be a media checker such as MediaInfo Mac. As for troubleshooting this really falls outside the scope of the player itself.

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

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avcikadir

User  
0 rated :

Ok, thanks, I will check. One more question, how ie can play it without problems and chrome or firefox can't? Is it still because of encoding?

And I discover if I put also webm version to player source, everything is ok. But that means extra space in hosting. :(

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Randy

JW Player Support Agent  
0 rated :

Hello,

If the actual feed is setup correctly and the JW Player setup block is configured with the basic parameters, the stream should play as intended. Heres a basic setup block with a working .mp4 file you can use for reference:

<html> <head>

<script src="http://p.jwpcdn.com/6/12/jwplayer.js"></script>

</head> <body> <center> <div id="myVideo">Loading Your Player…</div>

<script> jwplayer.key="YOUR JWPLAYER KEY"; jwplayer("myVideo").setup({ file:'video.mp4', height: '281', width: '500', image: 'picture.jpg', advertising:{ client: 'vast', tag: 'http://www.adotube.com/php/services/player/OMLService.php?avpid=oRYYzvQ&platform_version=vast20&ad_type=linear&groupbypass=1&HTTP_REFERER=http://www.longtailvideo.com&video_identifier=longtailvideo.com,test' } }); </script>

</center> </body> </html>

Kindly,

Randy Le’Moine, Web Support Engineer, JW Player
www.jwplayer.com

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