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IE 11.0.9600.17801IS version does not play video

We using IE browser with 11.0.9600.17801IS. But we couldn't play the rtmp live and vod stream video.
We got
"Error Loading Player:
No playable sources found"

what will we do for IE browser? Other browser like Chrome , Safar and Firefox are working fine. Only this browser is not support for play video stream.

3 Community Answers


JW Player Support Agent  
0 rated :


Thank you for contacting the JW Player support team. Sometimes an upgrade of Flash is needed to resolve this problem since RTMP at its core is Flash-based. Also, the following bullet points may be a of use:

1) Encoding

Please make sure you are using these settings in your encoding: Some browsers are more stringent than others about encoding requirements. I typically use Handbrake (free on Mac) to encode video files.

Here are a few screenshots of my encoding settings:

2) Mime-type:

Please make sure that the request for your video is returning a proper mime-type that corresponds to your video format:

3) Hardware acceleration:

IE has a browser setting called ‘hardware acceleration’ which has been known to break some videos. You can disable hardware acceleration with our player by using ‘stagevideo’: false in your setup configuration (or you can disable the setting in your browser).

4) Mov Atom

The ‘moov’ atom in your video encoding. This is basically a piece of metadata that tells a video player when the video is ready to play. When creating web-friendly video, it is important to select a ‘web optimized’ or fast-start settings.

If you are using ffmpeg, you can use the following:
ffmpeg -i input.mp4 -codec copy -map 0 -movflags +faststart output.mp4

5) Pseudo-Streaming with Flash

If you’re serving videos to clients with older browsers that need Flash mode, you may need to enable psuedostreaming:


Randy Le’Moine, Web Support Engineer, JW Player


0 rated :

Hi Randy Le'Moine

Thanks for your response

We checked the above points in our development JW player. We are using Wowza server 4.1.0 for video streaming.

We using adobe flash player 18.0 and 17.0.
It's working in IE 11.0.9600.17801 browser with adobe flash player 17.0
But its not working in IE 11.0.9600.17801IS with adobe flah payer 18.0 and 17.0

I don't know why its not playing?

is it not play on development jw player?


JW Player Support Agent  
0 rated :


Can you potentially send the link or email it to support for further review:


Randy Le’Moine, Web Support Engineer, JW Player

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