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Doesn't play video (Just black window)


When I try to play by jwplayer specific m3u8 source i just have black window of player and nothing video and audio comes out. Just:

At the same time if I put the same video source to vlc player (desktop application) everything works. What it can be? Maybe jwplayer doesn't support some codecs?

4 Community Answers


0 rated :

The problem only in Google Chrome and
with disable-accelerated-video-decode in Google Settings.

It's not a good idea to ask users check this setting and change. How it's possible to resolve this problem in JWPlayer?


0 rated :

Does the first example on this page work in Chrome?

Works for me, without having to change anything in the Chrome settings.


JW Player Support Agent  
0 rated :


Thank you for contacting the support team. It seems you may have a specific setup. Does the m3u8 work in a basic embed:

<html> <head>

<script src=""></script>

</head> <body> <center> <div id="myVideo">Loading Your Player…</div>

<script> jwplayer.key="YOUR LICENSE HERE"; jwplayer("myVideo").setup({ file:'YOUR M3U*', height: '281', width: '500', }); </script>

</center> </body> </html>


0 rated :

Um, you might want to use a valid DOCTYPE, and not use a deprecated tag like <center>. And not put integers in quotes (like 281 and 500), and not put a trailing comma after the last setup attribute (which screws up some browsers).

Just sayin'.

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