Hello, I have a problem with playing video using IE on terminal server. for example this URL http://video.mofet.macam.ac.il/v/3599 are played OK on evrey browser but not on IE that running on Terminal server. When i'm play the video with Chrome on Terminal server it's work fine. Terminal server details: Microsoft Windows Server 2008 R2 IE version 10 JW Plater version 6.8.4616 Regards Yehuda
Thank you for contacting the support team. You mentioned that the video does not play for you in Term Server and IE 10. Can you potentially provide a screen grab of the console window within IE to give us an idea of what error messages you may be encountering? You can typically access this screen via the F12 key.
I could not access the screenshot from that page. If you could provide it as an attachment, that would be ideal. In the meantime, the following steps may be useful for you:
Please review the following five scenarios that might be at play:
Please make sure you are using these settings in your encoding: http://support.jwplayer.com/customer/portal/articles/1403635-media-format-reference#video/. Some browsers are more stringent than others about encoding requirements. I typically use Handbrake (free on Mac) to encode video files.
Here are a few screenshots of my encoding settings:
Please make sure that the request for your video is returning a proper mime-type that corresponds to your video format:
3) Hardware acceleration:
IE has a browser setting called ‘hardware acceleration’ which has been known to break some videos. You can disable hardware acceleration with our player by using ‘stagevideo’: false in your setup configuration (or you can disable the setting in your browser).
4) Mov Atom
The ‘moov’ atom in your video encoding. This is basically a piece of metadata that tells a video player when the video is ready to play. When creating web-friendly video, it is important to select a ‘web optimized’ or fast-start settings.
If you are using ffmpeg, you can use the following:
ffmpeg -i input.mp4 -codec copy -map 0 -movflags +faststart output.mp4
5) Pseudo-Streaming with Flash
If you’re serving videos to clients with older browsers that need Flash mode, you may need to enable psuedostreaming:
Randy Le’Moine, Web Support Engineer, JW Player
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