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I am using the JW Player 6 plugin for Wordpress and cannot successfully enable a .mov video to play.

What am I doing wrong? I keep receiving an error message that says "error loading media: file could not be played." I have uploaded the file to media and inserted it using jwplayer--no luck. So I created a jwplayer playlist and inserted that--still no luck. I read through Q&A forums and tried this fix:

Can you try doing the following fix:

Inside of the file:

Change this line:

To this:

Still no luck, so I reverted to the original php.

Do I need to convert the .mov file to another type file? Any other solutions for my problem here:

Any assistance would be greatly appreciated, and the simpler the terminology, the better. I am not totally tech literate, clearly.

2 Community Answers


0 rated :

Luckily, I solved my own problem. The videos worked fine once I converted them to mp4 files.

Cooper Reid

JW Player Support Agent  
0 rated :

Excellent, glad to hear you got this worked out.

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