Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Uploading an image does not work on some videos

I have uploaded some videos and only one allows us to add a custom image when video is not being played. When we click on the image link on this page: https://account.jwplayer.com/#/media/library

Nothing happens.

Only the first videos works and none others do. Please advise.

1 Community Answers

Up Down

Randy

JW Player Support Agent  
0 rated :

Hello,

Can you please provide your username: to support@jwplayer.com so we can take a look at this?

Thank you

This question has received the maximum number of answers.