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Uploading an image does not work on some videos

I have uploaded some videos and only one allows us to add a custom image when video is not being played. When we click on the image link on this page:

Nothing happens.

Only the first videos works and none others do. Please advise.

1 Community Answers


JW Player Support Agent  
0 rated :


Can you please provide your username: to so we can take a look at this?

Thank you

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