Hi team,
There is known bug with JW player of triggering video on orientation change of iPhone or Andriod when using initial-scale with viewport meta tag. Is there any workaround you are aware of?
Thanks
Arun
Hi Arun,
What do you mean by ‘triggering video on orientation change’? Does the video autoplay when the orientation is changed?
I tried replicating this issue for myself locally and I can’t reproduce the behavior. Do you mind sending me a test page where this is happening so I can help troubleshoot this issue?
Thanks,
Carolyn Ganon
Customer Support Engineer
JW Player
Hi Carolyn,
Please check these tickets.
http://support.jwplayer.com/customer/en/portal/questions/11516177-orientation-change-is-triggering-video-on-iphone-and-andriod?new=11516177
http://support.jwplayer.com/customer/en/portal/questions/11508020-unable-to-exit-video-in-mobile-safari-on-ipod-iphone?new=11508020
Thanks
Arun
It would appear that it's a known bug, to be addressed in a future release, and that there's no known workaround at present.
Hi Arun,
Thank you for providing the support links. I was able to confirm this bug. It is being tracked in our system and fix can be expected in future releases of the player. As MisterNeutron said, there is no known workaround.
Carolyn
Hi Carolyn,
Thanks for your reply. I find it surprising if this issue is not encountered by many users.
I hope fix could be made available in next release.
Thanks
Arun
Hi Arun,
While we don’t have many customers contact us about this issue, it is a bug being tracked by our product team. Hopefully a fix will be scheduled in the upcoming releases.
Thanks again for alerting us to this issue!
