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m3u8 and rtmp streams not working for one specific client


Hello.

We have recently setup an E2 Amazon instance with a Wowza Server trial for evaluation purposes and paired this with a premium JWPlayer licence for embedding streams into our blog. This works fine for most of the clients we have tested with. However, there is one big client that it does not work for.

If they try view an m3u8 stream they get the error “Cannot Load M3U8: cross domain access denied”

If they try to view a rtmp stream they get the error “Error loading stream: Could not connect to server”

Now, I think this is due to security settings on their end. But they aren't able to change these at the moment. So I contacted JWPlayer support about this and they told me to follow these instructions:

http://support.jwplayer.com/customer/portal/articles/1403679-crossdomain-file-loading

I did follow them (added a crossdomain.xml and CORS header), but the client still gets the same errors. Which again makes me think it is security issue.

The interesting thing, and the thing that gives me hope, is that if I login to a Wowza Streaming Cloud trial account and share a test player with them then that works fine! Which I believe is an implementation of JWPlayer? So, whatever Wowza is doing with the Streaming Cloud test player works and gets through to this client - pass their security.

So, does anyone have any idea of what might be going on here? Any clues about ways to get around this?

Thanks,
Ben

5 Community Answers

Randy

JW Player Support Agent  
1 rated :

Hello Ben,

Thank you for contacting the JW Player support team. You are correct with the implementation of CORS/Crossdomain.xml. Do you mind providing a link to the file so that we can take a look at it and make sure the contents are setup correctly? You can send this via e-mail to: support@jwplayer.com. Cross-domain errors commonly occur with the following file types:

RSS feeds
XML skins
VTT, SRT & DFXP files
M3U8 manifests & TS fragments
SMIL manifests

Could you also provide the link to the Wowza stream in the email as well?

Randy

info

User  
0 rated :

Hi Randy, thanks for the response. I have sent the details tot hat email address.

info

User  
0 rated :

That...

info

User  
0 rated :

As an update to this, I asked the client if they could view the stream here on JWPlayer's own website:

http://support.jwplayer.com/customer/portal/articles/1430218-using-hls-streaming

They cannot. They get the same “Cannot Load M3U8: cross domain access denied” error.

Randy

JW Player Support Agent  
0 rated :

Hello,

Interesting point. If you navigate to the client site

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