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Pre-Roll Stutter

Hello, when we send a pre-roll ad, the video starts rolling and then cuts off abruptly and then serves the pre-roll ad.

Instead of the pre-roll ad running first then the video, the video starts, stops, runs the pre-roll ad and then runs the video.

what are we doing wrong?

1 Community Answers


JW Player Support Agent  
0 rated :


Do you have a link to where this is running?

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