Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Pre-Roll Stutter


Hello, when we send a pre-roll ad, the video starts rolling and then cuts off abruptly and then serves the pre-roll ad.

Instead of the pre-roll ad running first then the video, the video starts, stops, runs the pre-roll ad and then runs the video.

what are we doing wrong?

1 Community Answers

Andrew

JW Player Support Agent  
0 rated :

Hi,

Do you have a link to where this is running?

This question has received the maximum number of answers.