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Older videos not showing in JW Analytics


Why are older videos not showing up in JW Analyze Analytics when I switch the date range? I need some info on videos from last year.

Thanks!

5 Community Answers

Andrew

JW Player Support Agent  
0 rated :

Hi Ben,

Specifically which videos are you attempting to look at? I’m not aware of any reason why this shouldn’t populate.

ben.ursu

User  
0 rated :

Specifically looking for info on the following file:
http://www.newairplane.com/747/assets/video/747-8-Freighter-Customers-Review.mp4

Need history since it was posted sometime last year.

The interface isn't letting me find the information for the video.

Thanks.

Andrew

JW Player Support Agent  
0 rated :

Would you be able to share the link where this video is embedded with JW Player?

ben.ursu

User  
0 rated :

The video is no longer on production.

When looking at debugger, your anayltics interface is responding with server error 500 when trying to request the specific video list:
https://account.jwplayer.com/xhr/analytics/videos/read?endDate=2014-12-31&maxResults=10&order=total_plays:desc&page=1&q=&sample=false&startDate=2014-06-01

Thanks.

Andrew

JW Player Support Agent  
0 rated :

Hi Ben,

It’s possible that this error may happen if you’re attempting to export a large dataset. If you export smaller sized analytics (Per-month for example) are you still seeing these issues?

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