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jwplayer height appears to ignore the settings I have set


I expect that I have done something wrong, but can not figure out what it is, but the player is taking more height than I want. I am trying to set the height to 30 and it appears to ignore and make it much higher.

http://public.viavid.com/playera/index.php?id=104912

Any help would be appreciated

7 Community Answers

MisterNeutron

User  
0 rated :

Lots of things there....

First, update to JW Player 6.12 - you're using a very obsolete version, and there's no reason for it.

Second, you're using some attributes that simply don't exist in JW 6, like wmode and connectAttemptInterval. If you don't see an attribute listed in the configuration guide, you can't use it. http://support.jwplayer.com/customer/portal/articles/1413113-configuration-options-reference

Third, you've got a number of basic HTML errors, any one of which could be interfering with the player. Run your page through a validator, and fix the errors. http://validator.w3.org/

Finally, I'm a little fuzzy about this kind of streaming support. According to the guide, it's not possible, but maybe someone from JW can shed some light on it: http://support.jwplayer.com/customer/portal/articles/1403635-media-format-reference

Andrew

JW Player Support Agent  
0 rated :

As MisterNeutron mentioned, I would definitely attempt to upgrade here. This issue may be related to a bug with 6.2, but this version came out before my time. As such, I can’t confirm that this is the case.

The next step would be to isolate the player on a page to eliminate any external possible issues. You are utilizing the Akamai provider for HDS streaming, so it is possible that this could also be interfering with certain aspects. I would also make certain that this provider is up-to-date.
http://mediapm.edgesuite.net/jw/

Note the different versions for different JW Player builds.

bkathler

User  
0 rated :

Hi !

Thanks for your help !!!

I have moved to the latest jwplayer, removed deprecated commands. And I have created test html files for debugging / testing.

Is there a way to display an image while the audio is streaming:

http://public.viavid.com/playera/jwtestw.html

It displays an image until the audio loads, but then switches to black.

Thanks in advance,

Brian

Andrew

JW Player Support Agent  
0 rated :

I’ve also noticed that you’re still using JW 6.2. Can you update to 6.12?

Regards,

bkathler

User  
0 rated :

Hi !

I have upgraded, now running 6.12.4956, Sorry thought I had copied that version to my live server.

Andrew

JW Player Support Agent  
0 rated :

No worries. As it stands, I’m not certain that there is a way to display a poster image when using RTMP to stream audio. I’m not certain that we’re able to determine the type of stream (Audio vs Video) in this case to know to display video or a poster image.

bkathler

User  
0 rated :

OK, thanks for all the help !!!

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