
SRT file for closed captions not processing/loading
I am trying to load an SRT file for closed captions for videos on our site but it always seems to be failing. I use the Tracks tab and go through the process BUT the file stays on "processing" for hours and never gets to "ready." (longest stretch has been 5 hours in "processing") I don't know if this is our problem or JWPlayer's issue. Please help.