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Audio problems with HLS


We are hearing compression or something of the like at the end of each word/sentence. If you go to http://www.jwplayer.com/wizard/ and load the following into the text field you will hear the volume going up and down and some garbling at the end of sentences: http://cf.cdn.vid.ly/0b9o8r/hls.m3u8. Here is the same video in an mp4 and the audio is consistently loud and clear: http://cf.cdn.vid.ly/0b9o8r/mp4_720.mp4 .

Please advise.

2 Community Answers

Randy

JW Player Support Agent  
0 rated :

Hello,

Thank you for contacting the JW Player support team. I tried your stream in our dedicated HLS tester and it seems to work as expected: http://demo.jwplayer.com/hls-tester . I’ve also embedded the feed into a sample page and seem to have smooth transitions between the feeds. Please try this and let me know how it works for you.

Kindly,
Randy

elizabethl

User  
0 rated :

I can't still hear the garbling using your HLS tester.

If you just listen to the HLS, the problem can seem subtle. However, if you listen to how it's support to sound, it's pretty obvious that what sounds like a recording problem is a problem with the HLS.

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