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Cannot load M3U8: unsupported byte range

I have a test HLS video that I'm trying to play with Flash. Safari's native HLS support works fine, but JWPlayer's Flash gives the error "Cannot load M3U8: unsupported byte range". The playlist is https://dj91jaqtu6rt8.cloudfront.net/videos/bbb_sunflower_2160p_30fps_normal/playlist.m3u8 . The video was produced using Elastic Transcoder with presets very close to the builtins, except that the max frame rate is 30 fps.

2 Community Answers

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shubalubdub

User  
1 rated :

I figured out the problem: "byte-range mapping" means "only one .ts file per rendition", which is what Elastic Transcoder does in HLSv4 mode. Elastic Transcoder-produced HLSv3 playlists work fine in JWPlayer.

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Todd

JW Player Support Agent  
0 rated :

Please note that our player does not support HLS streams that require byte range mapping

See http://support.jwplayer.com/customer/portal/articles/1430189-about-hls-streaming for more details.

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