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Video quality, UP3M7Nvi

Hi I have tried multiple times over the past few days all with the same poor result.

A recent upload is producing a poor quality render.

I have no idea why this is happening.

None of our other videos have the same issue, and I create them the same way.

This needs resolved ASAP.

This is my 3rd time asking for assistance, and have had none thus far.

Please contact me.

The video in question is this one.


Contact me at

Not the previous contact Christian, he is no longer an employee at our company.

1 Community Answers

Cooper Reid

JW Player Support Agent  
1 rated :

Just checked your account, that video key does not exist. Please make sure that you are adhering to these guidelines when uploading files.


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