Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Player Update Issues

Hello there,

we recently updated the player from 6.11 to 6.12 and the player started showing the errors "Error loading skin: Incompatible player version" to part of our users.

Short looking for the solution showed me this:

based on
I see the lines ##90-95

if (!PlayerVersion.versionCheck( {
sendError("Error loading skin: Incompatible player version");

So we have the player verison 6.12 and the glow skin the player requests from

Despite the fact the skin is in 6/12 directory it has the target 6.11, that must be the thing that’s causing the issue.

Please help resolving this asap.


1 Community Answers


JW Player Support Agent  
0 rated :


Thank you for contacting the support team. It is common to see this error message on file extensions as well. Could you provide a link to your file so that we can take a look at your HTML code to check the mockup?


This question has received the maximum number of answers.