video not playing, only audio
My videos (valcu.co/video) are not playing, only audio comes through. Is this a temporary issue that will be fixed shortly?
Thank you,
Mark
4 Community Answers
jherrieven
User
0
rated :
Try adding this before the closing HEAD tag:
<style>
.jwplayer { border: 0 !important; }
</style>
JW6.12 has introduced a bug under certain circumstances when using a responsive setup.
James Herrieven
Andrew
JW Player Support Agent
0
rated :
Using your same embed code seems to work fine on my page.(Even when using JQuery to set things up) The player seems to be thinking that it’s rendering in audio mode here, interestingly enough. The control bar isn’t disappearing during the content playback. Maybe a conflicting style with a video element?
jherrieven
User
0
rated :
@Andrew - It's a bug that's been introduced with JW6.12.
It's to do with the way JW is now incorrectly determining the responsive player height, pre-setup when ".jwplayer" has a border assigned. Due to border-box box-sizing it is determined to be more than zero but less than 30px - hence audio mode.
Check the same setup with JW6.11 and it's fine.
Remove the border on ".jwplayer" and it's fine.
Don't use responsive - explicitly state a height and it's fine.
This particular instance of the issue is occurring due to being a responsive setup and there being a ".jwplayer" statement in the included jQuery UI library which is setting the border to 2px.
James Herrieven
Andrew
JW Player Support Agent
0
rated :
Fun fun fun… :)
We’ve passed this over to our player team to take a look. Thanks for bringing this to our attention.
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