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My dashboard has been wiped out again....Urgent!!

I went to login to my JWPlatform account this morning and found that it had been replaced by a JWplayer Free account. As far as I know all of my hosted videos are still playing, but I have lost the ability to manage them and presumably lost my credits for money spent too.

Can somebody please call me, this is a mission critical error on JW's part. I'm trying to get ahold of tech support but none ever responds?

My account login is adam@splice.tv My phone number is 612-767-1111

Thank you ADAM

3 Community Answers

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Cooper Reid

JW Player Support Agent  
0 rated :

Hi Adam,

Please try the following:
1) Log out
2) Clear your browser cache
3) Log back in at this specific URL: https://account.jwplayer.com/sign-in?platform=1

-Cooper

Up Down

adam

User  
0 rated :

Thanks for helping... I find this kind of frustrating. It's a bad user experience. I guess I'm back in for now.

Up Down

Cooper Reid

JW Player Support Agent  
0 rated :

Sorry about the inconvenience -
Cooper

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