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Error loading stream: Could not connect to server

Hi

I have an embedded player that hosted by JW platform, and it works fine for me. However, one of my clients has a rather enthusiastic firewall.

We've setup a CNAME video.ourdomain.com and they have whitelisted this on the firewall but they still get the error: Error loading stream: Could not connect to server.

They can see the video and the play button but as soon as it would normally play the error appears? Is there an underlying URL that I need them to whitelist or have I setup the CNAME function incorrectly?

Thanks in advance for your help.

3 Community Answers

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Randy

JW Player Support Agent  
0 rated :

Hello,

Thank you for contacting support. In regards to your error, you may be experiencing a built in security feature that limits cross domain access of files. This essentially blocks unwanted users from leaching your files. A crossdomain.xml or CORS file may help you out here. I’ve included a quick reference guide to both that may help you out http://support.jwplayer.com/customer/portal/articles/1403679-crossdomain-file-loading and http://www.w3.org/TR/cors/

Kindly,
Randy

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denise.elwood

User  
0 rated :

Hi Randy,

Where are we suppose to place this CORS file?

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Randy

JW Player Support Agent  
-1 rated :

Hello Denise,

You would only need to use CORS if you are implementing HTML5 on your website, otherwise you would need Flash. The file needs to reside on the domain where the request is sent. i.e. For example, if I am using the player on Domain A, but hosting content on Domain B, I will need to configure Domain B to allow access..

Kindly,
Randy

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