Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

"Media Failed"

I have tried to upload two videos. After successfully uploading these, and just after the videos are processed, the videos can't be played as the video cover art states "Media Failed". Here is a screenshot:

Any idea what the issue might be?

1 Community Answers


JW Player Support Agent  
0 rated :


Could you please send an email to and provide your account email so we can further investigate this for you?


This question has received the maximum number of answers.