Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Unable to view analytics in google analytics

Hi Team,

I am unable to view the analytics of my videos in google analytics or in the jwplayer analytics. Please let me know how to resolve this issue.

Thanks

1 Community Answers

Up Down

Todd

JW Player Support Agent  
0 rated :

Here’s a few things to check to make sure analytics is working:

1) Do you have the correct GA embed code on your page?
2) Do you have the ga: {} block in your JW Player configuration?
3) Do you have a Premium license or higher to enable the GA embed capability of our player?
4) If you check the network console, do you see pings going to googleanalytics.com and / or jwpltx.com?

Can you send us a link to your test page?

This question has received the maximum number of answers.