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JWPlayer is not playing videos when I open webpage from iphone browser "Error loading media"


I am using latest jwplayer in my webpage and loading valid mp4 video in ios webview and safari, and its showing error on player that "Error loading media: File could not be played", same webpage and video works fine when I do that from android chrome browser or from desktop browser.

Can anybody help in this?????

Following is the code which I am using

jwplayer('embedVideo').setup({
file: videoUrl,
image: imageUrl,
width: '100%',
aspectratio: '16:9',
controls: true
});

5 Community Answers

dsmartpillars

User  
0 rated :

I have example url with me which I can not share publicly here, let me know email id if you need it.

Andrew

JW Player Support Agent  
0 rated :

Indeed, please email support@jwplayer.com.

dsmartpillars

User  
0 rated :

Sent email on above mentioned email address. Do let me know what is going wrong there . . . .

Andrew

JW Player Support Agent  
0 rated :

Just responded!

dsmartpillars

User  
0 rated :

Just replied back, tried what you said, but issue persists.

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