Video processing taking a long time
There are two videos that are taking more than 20 minutes to process.. Is there something wrong with the server? Why are they taking so long? We are a News media and we need the issue fixed as soon as possible.
2 Community Answers
Todd
JW Player Support Agent
0
rated :
Thank you for bringing this to our attention. I’ve sent an escalation to JW and the engineers on that team. I’ll be sure to update you as soon as I hear back from them.
Todd
JW Player Support Agent
0
rated :
I just heard back from our engineers. They have identified the root cause of this issue and are working on a fix. At this time, the fastest way to get your videos transcoded would be to upload them again. Please accept our apology for the inconvenience.
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