
Video processing taking a long time
There are two videos that are taking more than 20 minutes to process.. Is there something wrong with the server? Why are they taking so long? We are a News media and we need the issue fixed as soon as possible.
There are two videos that are taking more than 20 minutes to process.. Is there something wrong with the server? Why are they taking so long? We are a News media and we need the issue fixed as soon as possible.
Thank you for bringing this to our attention. I’ve sent an escalation to JW and the engineers on that team. I’ll be sure to update you as soon as I hear back from them.
I just heard back from our engineers. They have identified the root cause of this issue and are working on a fix. At this time, the fastest way to get your videos transcoded would be to upload them again. Please accept our apology for the inconvenience.