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Cannot display the preview thumbnails images with the flash player

Hello,

We have an issue with jwplayer and the preview thumbnails when we use the flash player.

Here is the url of our implementation :

* http://www.uat.rtbf.be/video/embed?id=1989932&forceFlash=1 (foreceFlash=1 to use flash)

The file with the vtt file is here :

* http://www.uat.rtbf.be/embed/v/api/timeline?id=1989932

The sprite image is there :

* http://podvideo.prd.rtbf.be/redirect/rtbf_vod/folder-23803/mp4-383/info__le_12_minutes_020220152230__020220152230.multi.jpg

We have the crossdomain files there :

* http://www.uat.rtbf.be/crossdomain.xml
* http://ds1.ds.static.uat.rtbf.be/crossdomain.xml

It works in html5 :

* http://www.uat.rtbf.be/video/embed?id=1989932

Could you help us.

Regards

Mathieu

4 Community Answers

Up Down

Andrew

JW Player Support Agent  
0 rated :

There is indeed a known issue with the use of VTT files for captions and thumbnails with the player in flash mode. Unfortunately, it may not be addressed in the next version of our player, but we are certainly aware and hope to fix this in a future version.

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matl

User  
0 rated :

Hello Andrew,

Thanks for you answer.

Currently, there is an other annoying bug with this issue. When we go hover the progress bar, the time code is always 00:00.

* http://www.uat.rtbf.be/video/embed?id=1989932&forceFlash=1

How can hande it ? Disable thumbnails at setup. And when the player is ready, check if the player use html5 mode, and then load the tracks ?

It's possible ?

Regards

Mathieu

Up Down

Andrew

JW Player Support Agent  
0 rated :

Unfortunately, we load tracks at the time of player setup, so this can’t really be separated or loaded at a later time. You can however determine the player’s render mode onReady and reload the player with the captions you wish, but this would likely add to the load time.

Up Down

matl

User  
0 rated :

Hello,

It's a blocking issue for us to put live jwplayer.

It's important for us that if the player flash cannot load the track, it doesn't break the time code hover the progress bar.

Regards

Mathieu

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