Platform and RTMP
We have received reports from customers about receiving "could not connect to server" errors. According to the troubleshooting docs (http://support.jwplayer.com/customer/portal/articles/1403682-troubleshooting-your-setup#media), this problem is caused by not being able to connect to the RTMP server. I'm trying to understand when this would be the case, so we can give suggestions to resolve the problem.
I came across this page:
The feed provided by JW Platform seems to provide an m3u8 file and an mp4 backup, similar to this example. Based on this, it seems like there's never a case where RTMP would be used, so I'm not exactly sure what situation would cause that error to surface.
Thanks for any help