Name is required.
Email address is required.
Invalid email address
Answer is required.
Exceeding max length of 5KB

Error when viewing on Firefox 35.0, chrome show video OK.

I get the following error massage on my home-page at

http://intenseproductelite.com/home-page

when viewing on Firefox 35.0, chrome show video OK.

---
Error loading media:
file could not be played
---

script used:

<p><script src="http://jwpsrv.com/library/r7kfYA_5EeSl9SIACyaB8g.js"></script></p><div id="playerXiEGYBanXFfc"> </div><p><script type="text/javascript">// <![CDATA[
jwplayer('playerXiEGYBanXFfc').setup({
file: 'https://s3.amazonaws.com/EMarr4968_2511/ipe/IPE-images-3b.mp4',
image: 'http://intenseproductelite.com/wp-content/uploads/ipe-logo4a.jpg',
title: 'Intense Product Elite',
width: '100%',
aspectratio: '16:9',
autostart: 'true',
type: 'mp4'
});
// ]]></script></p>

Is it just my browser? ( all videos play correctly before FF35.0) Can you check for possible errors and fixes?

Thank you,
Rick

7 Community Answers

Up Down

Andrew

JW Player Support Agent  
0 rated :

Your MP4 is showing up as an application/octet-stream MIME type. You’ll need to make sure this is changed on your server to video/mp4 to get things functioning in HTML5. http://en.wikipedia.org/wiki/Internet_media_type

Up Down

MisterNeutron

User  
0 rated :

Andrew is right about the MIME type - go to your Amazon AWS console and fix it there.

But oddly, I have no problem in FF35 - I get no error message.

Up Down

emarrufo

User  
0 rated :

Thanks Andrew and MisterNeutron

I did manage to change the MIME type to video/mp4

But I am getting the same results, same error message.

MisterNeutron if you had no problem seeing the video with no errors in FF35, I am curious to know what you system is?

I am using Vista Home Ver. on a laptop. Maybe my computer if you guys can do not get the error and video plays fine.

Like I said I have no problem playing the video on Chrome, I do not have IE so I don't know if it plays there.

If either one of you does can you , please take a quick looks
the file link is;

http://intenseproductelite.com/home-page

Thanks
Rick

Up Down

MisterNeutron

User  
0 rated :

Probably just a bit of "Vista weirdness." Here's the quick rundown - no errors in any of the following browsers:

On Win7: Chrome 40, Firefox 35, IE 11

On OSX 10.10.1: Chrome 40, Firefox 35, Safari 8

I don't have an iOS or Android device to test, but I think it's a pretty safe bet that they're OK, as well.

Up Down

Andrew

JW Player Support Agent  
0 rated :

I’d definitely gamble on the “Vista Weirdness” as well. If you’re not adverse to installing Flash (Or if it is installed already) you can sidestep this issue by using primary: ‘flash’ in your embed.

Otherwise, if you visit our html5 format page here:
http://www.jwplayer.com/html5/formats/

and are still seeing some weirdness on the MP4 sample, it’s probably something with your specific system.

Up Down

emarrufo

User  
0 rated :

Thank you to the both of you...

You guys are awesome!

Will work on it, it's good to know it's working across many other browsers.

Again, guys thank you very much...!

Rick :)

Up Down

Andrew

JW Player Support Agent  
0 rated :

No worries. :)

This question has received the maximum number of answers.