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Videos in Password Protected Site not playing

Hi,

We have been using JWplayer since 2010. Our videos, jwplayer and html pages embedding the player are all in a password protected folder. All of the sudden our videos do not play on IOS and they seem to require the password to play each time on other browsers.

What has happened and how do we fix this. We have done nothing new. This issue appears for mp4 videos playing under the JW6 and old JW5.

Strangely when we put the MP4s in a non-restricted part of the site, they play fine in the restricted portion. We however don't want our videos on the open web.

Regards,

John
@netkittens

1 Community Answers

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Ethan Feldman

JW Player Support Agent  
0 rated :

I am fairly certain that videos played in a password protected directory have an issue with iOS in html5 video natively. This is just done by .htaccess, right?

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